Telco Operations Supervisor - Impactful BPO Leader

Recruitify_HR; Makati; On-site; PHP 284,580 - 390,600; Full time

Job summary

A leading HR recruitment firm is seeking an Operations Supervisor to manage and enhance customer service operations in a Telco environment. This position requires 1–3 years of supervisory experience in a BPO setting, focusing on team leadership and operational excellence. The role entails managing customer service deliverables, overseeing team activities, and ensuring high standards of service. Located onsite in Makati, candidates will benefit from a competitive salary range from 25,500 to 35,000 PHP.

Qualifications

• 1–3 years of experience in a BPO Telco / Telco Sales background.
• 1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor.

Responsibilities

• Manage and oversee the implementation of short-term activities within the team.
• Execute specialized projects and activities according to set principles.
• Supervise the work of less experienced professionals.

Job description

A leading HR recruitment firm is seeking an Operations Supervisor to manage and enhance customer service operations in a Telco environment. This position requires 1–3 years of supervisory experience in a BPO setting, focusing on team leadership and operational excellence. The role entails managing customer service deliverables, overseeing team activities, and ensuring high standards of service. Located onsite in Makati, candidates will benefit from a competitive salary range from 25,500 to 35,000 PHP.