Operations Supervisor - Telco Sales

Recruitify_HR; Makati; On-site; PHP 284,580 - 446,400; Full time

Job summary

A recruitment agency is seeking an Operations Supervisor in Makati, Philippines. The successful candidate will have extensive experience in customer service, particularly within BPO and Telco sales. Responsibilities include providing technical support, managing a customer service team, and improving operational processes. Candidates must have previous supervisory experience and a strong capability in team management. The position offers a salary ranging from PHP 25,500 to PHP 40,000, subject to approval.

Qualifications

• 13 years of experience in a BPO Telco / Telco Sales background.
• 13 years of experience as a Supervisor, Team Leader, or Operations Supervisor.

Responsibilities

• Provide post-sale customer service and technical support.
• Manage customer inquiries and issues efficiently.
• Supervise and mentor less experienced colleagues.

Skills

Customer Service Expertise

Problem Solving

Operational Excellence

Job description

Job Title

Operations Supervisor

Account

Telco/Telco Sales

Salary

Entry- 25,500
Max- 40,000 (Strictly within the stated budget above but 40,000 offer is subject for SVP approval)

Work location/Set up

Onsite, Makati City, Philippines (Alphaland)

Shift Schedule

GY

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles, and usually generate and initiate their own workload without needing instructions or guidelines. They might supervise less experienced professionals, providing expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve day‑to‑day activities/processes and manage short‑term activities within the team. Decision-making is operational in nature within a defined scope. Typically, they manage a team of individual contributor co‑workers and deliver professional responsibilities focusing on excellence.

Required Skills

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles, and usually generate and initiate their own workload without needing instructions or guidelines. They might supervise less experienced professionals, providing expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve day‑to‑day activities/processes and manage short‑term activities within the team. Decision-making is operational in nature within a defined scope. They typically manage a team of individual contributor co‑workers and deliver professional responsibilities focusing on excellence.

Non‑Negotiable Requirements

• 13 years of experience in a BPO Telco / Telco Sales background
• 13 years of experience as a Supervisor, Team Leader, or Operations Supervisor