Operations Supervisor - Telco Sales

Recruitify_HR; Makati; On-site; PHP 284,580 - 446,400; Full time

Job summary

A leading recruitment firm is seeking an Operations Supervisor to manage customer service activities in Makati City, Philippines. The ideal candidate should have 1-3 years of experience in a BPO environment and have previously held supervisory roles. Responsibilities include supervising a team, resolving customer inquiries, and improving operational processes. This position requires strong analytical skills and a results-oriented mindset, with a competitive salary structure offering between 25,500 to 40,000 PHP based on experience and qualifications.

Qualifications

• 1-3 years of experience in a BPO Telco / Telco Sales background.
• 1-3 years of experience as a Supervisor, Team Leader, or Operations Supervisor.

Responsibilities

• Manage short-term activities within the team.
• Supervise work of less experienced professionals.

Skills

Analytical skills

Results-oriented

Customer service expertise

Job description

Job Description

Job Title: Operations Supervisor

Entry- 25,500

Max- 40,000 (Strictly within the stated budget above but 40,000 offer is subject for SVP approval)

Work location/Set up: Onsite, Makati City, Philippines (Alphaland)

Shift Schedule: GY

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Required Skills

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Non‑Negotiable Requirements

1–3 years of experience in a BPO Telco / Telco Sales background

1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor

analytical skills results oriented call center based experie