BPO Telco Operations Supervisor | Team Lead

Proselect Management Inc; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Life Insurance

Retirement Plan

Company Equipment

Job summary

A leading BPO company is seeking an Operations Supervisor in Makati. The ideal candidate will manage a team, optimize workflows, and ensure operational excellence. Responsibilities include supervising agents, monitoring KPIs, and implementing process improvements. Candidates should have a background in BPO operations or Telco sales, show strong leadership skills, and possess effective communication abilities. This full-time position offers competitive benefits including health insurance.

Qualifications

• 1-3 years of experience in BPO operations or Telco environment.
• Strong ability to lead teams and manage performance.
• Excellent multitasking and organizational skills.

Responsibilities

• Supervise and manage a team, providing coaching and support.
• Monitor operational metrics and KPIs.
• Coordinate workflows for operational efficiency.
• Implement process improvements and best practices.
• Support recruitment and training efforts.
• Address operational issues and customer concerns.
• Prepare performance reports for management.
• Collaborate with cross-functional teams.

Skills

BPO operations

Telco / Telco Sales environment

Leadership skills

Coaching

Organizational skills

Problem-solving abilities

Communication skills

Multitasking

Education

Bachelor's degree

Job description

A leading BPO company is seeking an Operations Supervisor in Makati. The ideal candidate will manage a team, optimize workflows, and ensure operational excellence. Responsibilities include supervising agents, monitoring KPIs, and implementing process improvements. Candidates should have a background in BPO operations or Telco sales, show strong leadership skills, and possess effective communication abilities. This full-time position offers competitive benefits including health insurance.