Team Lead (TELCO)

Proselect Management Inc; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Life Insurance

Retirement Plan

Company Equipment

Job summary

A leading BPO company is seeking an Operations Supervisor in Makati. The ideal candidate will manage a team, optimize workflows, and ensure operational excellence. Responsibilities include supervising agents, monitoring KPIs, and implementing process improvements. Candidates should have a background in BPO operations or Telco sales, show strong leadership skills, and possess effective communication abilities. This full-time position offers competitive benefits including health insurance.

Qualifications

• 1-3 years of experience in BPO operations or Telco environment.
• Strong ability to lead teams and manage performance.
• Excellent multitasking and organizational skills.

Responsibilities

• Supervise and manage a team, providing coaching and support.
• Monitor operational metrics and KPIs.
• Coordinate workflows for operational efficiency.
• Implement process improvements and best practices.
• Support recruitment and training efforts.
• Address operational issues and customer concerns.
• Prepare performance reports for management.
• Collaborate with cross-functional teams.

Skills

BPO operations

Telco / Telco Sales environment

Leadership skills

Coaching

Organizational skills

Problem-solving abilities

Communication skills

Multitasking

Education

Bachelor's degree

Job description

Job Description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Position Overview:

We are seeking a dynamic and results-driven Operations Supervisor to oversee and optimize day-to-day operations within our BPO Telco and Telco Sales environment. The ideal candidate will have hands‑on experience in BPO operations, telco processes, or sales operations, and a strong ability to lead teams, streamline workflows, and ensure operational excellence.

Key Responsibilities:

• Supervise and manage a team of agents or associates, providing guidance, support, and performance coaching.
• Monitor daily operational metrics and KPIs to ensure targets are consistently met.
• Coordinate and optimize workflows, processes, and schedules for operational efficiency.
• Identify areas for process improvement and implement best practices across operations.
• Support recruitment, onboarding, and training of new team members.
• Address operational issues, escalations, and customer concerns in a timely and professional manner.
• Prepare reports and provide insights to senior management for informed decision‑making.
• Collaborate with cross‑functional teams to ensure seamless communication and execution of projects or campaigns.

Qualifications / Skills:

• Background in BPO operations or Telco / Telco Sales environment.
• Strong leadership, coaching, and team management skills.
• Excellent organizational, multitasking, and problem‑solving abilities.
• Proficient in operational reporting and performance monitoring.
• Effective communication skills, both verbal and written.
• Ability to work in a fast‑paced and dynamic environment.
• Adaptable, proactive, and results‑oriented mindset.

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Company Equipment, Retirement Plan