Senior Telco Operations Supervisor

Recruitify_HR; Makati; On-site; PHP 284,580 - 390,600; Full time

Job summary

A leading recruitment firm seeks an experienced Operations Supervisor to oversee customer service operations in Makati, Philippines. Candidates should have at least 13 years of experience in BPO Telco or Telco Sales and proven leadership skills. The role involves managing day-to-day activities, providing technical support, and improving processes. Competitive salary range from 25,500 to 35,000 PHP is offered, with opportunities for growth in a dynamic environment.

Qualifications

• 13 years of experience in BPO Telco or Telco Sales background.
• 13 years of experience as a Supervisor or Team Leader.

Responsibilities

• Provide support via phone and online chat for customer inquiries.
• Analyze and resolve customer issues in a call center environment.
• Manage customer service operations and improve processes.

Skills

Knowledge of telecom processes

Project execution skills

Leadership abilities

Initiative and self-starting persona

Job description

A leading recruitment firm seeks an experienced Operations Supervisor to oversee customer service operations in Makati, Philippines. Candidates should have at least 13 years of experience in BPO Telco or Telco Sales and proven leadership skills. The role involves managing day-to-day activities, providing technical support, and improving processes. Competitive salary range from 25,500 to 35,000 PHP is offered, with opportunities for growth in a dynamic environment.