Telco Operations Supervisor - Customer & Service Lead

Teleperformance; Davao City; Hybrid; PHP 391,000 - 558,000; Full time

Job summary

Teleperformance Philippines is seeking an Operations Supervisor to oversee post-sale technical and non-technical customer support across multiple sub-families, including remote and distribution center environments. You will manage day-to-day operational activities, coordinate between customers, production and distribution, and guide a team of professionals to deliver consistent service.

The role emphasizes leadership, process improvement, and the ability to initiate workload with minimal

Qualifications

• Strong background in BPO Telco.
• Leadership experience as Supervisor.
• Knowledge of the discipline or area of operation.
• Ability to execute specialized projects and activities.
• Professional excellence in delivering responsibilities.
• Ability to manage a team of IC coworkers.

Responsibilities

• Provide customer service and support via phone, chat, or text for high volume inquiries.
• Analyze and resolve lower to mid-complexity issues.
• Liaise between customers, production and distribution for orders.
• Provide support in a walk-in service center.
• Manage and oversee short-term team activities.
• Supervise less experienced professionals, guiding outcomes.
• Generate workload with minimal instructions.
• Improve day-to-day activities and processes.

Skills

BPO Telco

Leadership

Team management

Customer service

Job description

Teleperformance Philippines is seeking an Operations Supervisor to oversee post-sale technical and non-technical customer support across multiple sub-families, including remote and distribution center environments. You will manage day-to-day operational activities, coordinate between customers, production and distribution, and guide a team of professionals to deliver consistent service.

The role emphasizes leadership, process improvement, and the ability to initiate workload with minimal