Customer Service Manager: Lead Support & Strategy

Teleperformance; Davao City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Teleperformance Philippines is seeking an Experienced Specialist to lead a specialized discipline within our customer service operations. You will coach and train team members, drive short to medium term initiatives, and ensure policies and standards support strategic objectives.

The role focuses on technical and non-technical support across remote call center environments, distribution center services, and cross-functional coordination with production and distribution teams.

Qualifications

• Preferably with BPO Travel experience as a leader.
• Experience coaching and mentoring teams.
• Ability to implement policies and standards to support departmental strategy.

Responsibilities

• Lead a team of Specialists across multiple hierarchical levels with full employee lifecycle responsibility.
• Serve as final decision maker and drive development of new solutions for programs, complex projects, and processes.

Skills

BPO travel experience

Leadership

Job description

Teleperformance Philippines is seeking an Experienced Specialist to lead a specialized discipline within our customer service operations. You will coach and train team members, drive short to medium term initiatives, and ensure policies and standards support strategic objectives.

The role focuses on technical and non-technical support across remote call center environments, distribution center services, and cross-functional coordination with production and distribution teams.