Telco Operations Supervisor | Teleperformance Davao Uprise | START ASAP!

Teleperformance; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance in Davao City, Philippines, seeks an experienced Telco Operations Supervisor to lead and develop a high-performing team delivering exceptional customer service for telecommunications clients.

You will drive productivity, coach staff, monitor performance metrics and ensure compliant operations in a dynamic, fast-paced environment.

Qualifications

• Minimum 2-3 years experience in a customer service leadership or call center supervisory role.

Responsibilities

• Lead and coach a team of Customer Service Representatives to meet performance targets.
• Monitor performance and identify opportunities for process improvement and training.
• Serve as a subject matter expert, guiding the team on complex inquiries.
• Foster a positive, collaborative team culture and employee development.
• Partner with other departments to ensure seamless operations and service delivery.
• Analyze and report on key performance metrics to drive improvements.
• Ensure compliance with policies, procedures and regulations.

Skills

Team leadership

Call center supervision

Customer service excellence

Communication skills

Analytical thinking

English proficiency

Adaptability

Job description

We're seeking experienced Telco Operations Supervisor at Teleperformance Davao, you will play a key role in leading and developing a high-performing team to provide exceptional customer service and support for our telecommunications clients. This is a full-time position based in our Davao City, Davao del Sur office, where you will be responsible for driving team productivity, fostering a positive work environment, and ensuring the delivery of world-class customer experiences.

What you'll be doing

• Manage, coach and develop a team of Customer Service Representatives to meet and exceed performance targets.

• Monitor team performance and identify opportunities for process improvement and training.

• Serve as a subject matter expert, providing guidance and support to your team on complex customer inquiries.

• Foster a positive and collaborative team culture, promoting employee engagement and professional development.

• Partner closely with other departments to ensure seamless operations and customer service delivery.

• Analyze and report on key performance metrics to drive continuous improvement.

• Ensure compliance with all relevant policies, procedures and regulatory requirements.

What we're looking for

• Minimum of 2-3 years experience in a customer service leadership or call center supervisory role.

• Preferably with Telecommunications industry account experience.

• Proven track record of leading and motivating high-performing teams to achieve ambitious targets.

• Excellent communication, interpersonal and problem-solving skills.

• Strong analytical and decision-making abilities, with a focus on continuous improvement.

• Proficiency in English, both written and verbal.

• Adaptable and comfortable working in a fast-paced, dynamic environment.