Operations Lead - Customer Care & Sales

Teleperformance; Pasay; On-site; PHP 335,000 - 670,000; Full time

Job summary

Teleperformance Philippines is seeking a capable supervisor-level professional to oversee remote and in-person customer service operations, handling high-volume, low-complexity inquiries and coordinating cross-functional support across sub-families.

You will lead a mixed team, guide daily activities, and contribute to policy and process improvements while mentoring teammates and ensuring service quality. Strong sales acumen and leadership are essential for success.

Qualifications

• Strong sales skills and experience.
• Leadership/assistant manager capabilities.

Responsibilities

• Coordinate daily operations within the team.
• Lead development of new solutions/projects and share best practices.
• Supervise and coordinate lower-level specialists as single point of contact in complex matters.
• Manage full employee lifecycle responsibilities within the team.

Skills

Sales skills

Leadership

Job description

Teleperformance Philippines is seeking a capable supervisor-level professional to oversee remote and in-person customer service operations, handling high-volume, low-complexity inquiries and coordinating cross-functional support across sub-families.

You will lead a mixed team, guide daily activities, and contribute to policy and process improvements while mentoring teammates and ensuring service quality. Strong sales acumen and leadership are essential for success.