Operations Lead: Customer Care & Team Coordination

Teleperformance; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

Teleperformance Philippines is seeking an experienced leader to oversee multi-channel customer service operations, guiding a team through high-volume inquiries with a focus on quality and efficiency. The role emphasizes strong leadership, strategic problem-solving and mentoring, acting as a single point of contact in complex matters and driving the development of new solutions and processes.

You will coordinate daily operations, ensure adherence to policies, and manage the full employee

Qualifications

• Experience leading teams and mentoring staff.
• Strong communication and people-management skills.

Responsibilities

• Coordinate daily operations within the team and ensure service levels.
• Lead the development and implementation of new support solutions and processes.

Skills

Leadership

Job description

Teleperformance Philippines is seeking an experienced leader to oversee multi-channel customer service operations, guiding a team through high-volume inquiries with a focus on quality and efficiency. The role emphasizes strong leadership, strategic problem-solving and mentoring, acting as a single point of contact in complex matters and driving the development of new solutions and processes.

You will coordinate daily operations, ensure adherence to policies, and manage the full employee