Telco Customer Support Specialist — Growth & Perks

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO benefits

Paid time off and holidays

Team-building activities

20% Night Differential

Job summary

ALORICA TELESERVICES, INC. is hiring a Telco Customer Service Representative in Makati City, Metro Manila. The role focuses on delivering exceptional support via phone and digital channels, with emphasis on technical troubleshooting and product education.

You will handle orders and inquiries, escalate complex issues, and maintain customer records while meeting quality standards and targets. Strong English skills and a customer-first mindset are essential.

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum).
• BPO experience is a plus.
• Strong customer service orientation with the ability to provide exceptional, empathetic support.
• Proficient in English, both written and verbal communication.
• Familiarity with telecommunications products and services.
• Comfortable working in a fast-paced, target-driven environment.
• Excellent problem-solving and critical thinking skills.
• Ability to work collaboratively in a team.

Responsibilities

• Handle inbound customer inquiries via phone and digital channels.
• Provide technical support and troubleshooting for customer issues.
• Educate customers on product features and services.
• Process customer orders, requests, and complaints in a timely manner.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain accurate records and update customer information in the system.
• Adhere to quality standards and KPIs.

Skills

Customer service

Communication

Problem solving

Teamwork

Empathy

English proficiency

Education

Senior High School

Job description

ALORICA TELESERVICES, INC. is hiring a Telco Customer Service Representative in Makati City, Metro Manila. The role focuses on delivering exceptional support via phone and digital channels, with emphasis on technical troubleshooting and product education.

You will handle orders and inquiries, escalate complex issues, and maintain customer records while meeting quality standards and targets. Strong English skills and a customer-first mindset are essential.