Inbound Customer Support Specialist

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO benefits

Paid time off

Holidays

Night differential 20%

Career development

Training and support

Collaborative culture

Job summary

Alorica Teleservices, Inc. in Makati City, Metro Manila, is seeking Customer Service Agents for a full-time role. You will handle inbound calls, answer questions, and guide customers through order status and product information to ensure a smooth experience.

We value clear communication, a positive attitude, and the ability to work in a fast-paced environment. The role offers competitive pay and opportunities for career development within a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to communicate effectively with customers from diverse backgrounds.
• Positive, customer-focused attitude and desire to exceed expectations.
• Ability to work in a fast-paced, dynamic environment and adapt to change.

Responsibilities

• Answer inbound calls from customers and respond to inquiries, complaints, and requests in a professional manner.
• Provide accurate information about products, services, and order status.
• Resolve customer issues efficiently to ensure a positive experience.
• Collaborate with team members to maintain high-quality customer service.

Education

Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum)

Job description

Alorica Teleservices, Inc. in Makati City, Metro Manila, is seeking Customer Service Agents for a full-time role. You will handle inbound calls, answer questions, and guide customers through order status and product information to ensure a smooth experience.

We value clear communication, a positive attitude, and the ability to work in a fast-paced environment. The role offers competitive pay and opportunities for career development within a supportive team culture.