Customer Service Representative - Earn up to 30k Php - Premium Account

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO benefits

Paid time off and holidays

Team-building activities

20% Night Differential

Job summary

ALORICA TELESERVICES, INC. is hiring a Telco Customer Service Representative in Makati City, Metro Manila. The role focuses on delivering exceptional support via phone and digital channels, with emphasis on technical troubleshooting and product education.

You will handle orders and inquiries, escalate complex issues, and maintain customer records while meeting quality standards and targets. Strong English skills and a customer-first mindset are essential.

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum).
• BPO experience is a plus.
• Strong customer service orientation with the ability to provide exceptional, empathetic support.
• Proficient in English, both written and verbal communication.
• Familiarity with telecommunications products and services.
• Comfortable working in a fast-paced, target-driven environment.
• Excellent problem-solving and critical thinking skills.
• Ability to work collaboratively in a team.

Responsibilities

• Handle inbound customer inquiries via phone and digital channels.
• Provide technical support and troubleshooting for customer issues.
• Educate customers on product features and services.
• Process customer orders, requests, and complaints in a timely manner.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain accurate records and update customer information in the system.
• Adhere to quality standards and KPIs.

Skills

Customer service

Communication

Problem solving

Teamwork

Empathy

English proficiency

Education

Senior High School

Job description

About the role

This is an exciting opportunity to join the dynamic team at ALORICA TELESERVICES, INC.', a leading provider of customer service solutions. As a Telco Customer Service Representative, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. This is a full-time role based in Makati City Metro Manila.

What you'll be doing

• Handling inbound customer inquiries via phone and digital channels

• Providing technical support and troubleshooting for customer issues

• Educating customers on product features and services

• Processing customer orders, requests, and complaints in a timely manner

• Escalating complex issues to the appropriate teams for resolution

• Maintaining accurate records and updating customer information in the system

• Adhering to quality standards and key performance indicators

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

• BPO experience is a plus

• Strong customer service orientation with the ability to provide exceptional, empathetic support

• Proficient in English, both written and verbal communication

• Familiarity with telecommunications products and services

• Comfortable working in a fast-paced, target-driven environment

• Excellent problem-solving and critical thinking skills

• Ability to work collaboratively in a team

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

• Some of the benefits you can enjoy include:

• Competitive salary and performance-based incentives

• Opportunities for career growth and development

• HMO benefits

• Paid time off and holidays

• Team-building activities and social events

• 20% Night Differential

Office Address:

2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

Operational days: Mondays to Fridays

Time: 10:00 am to 7:00 pm

Bring a valid I.D