Entry-Level Customer Service Specialist

ALORICA TELESERVICES, INC.; Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career growth

Wellness benefits

Mentors

Professional development

Employee discounts

Flexible schedule

Job summary

Alorica Teleservices, Inc. in Manila is seeking enthusiastic individuals for our Customer Service Account. You will be the first point of contact for clients, handling inquiries, resolving issues and providing support via phone and other channels.

No prior experience required; we provide comprehensive training. Join a team that emphasizes a positive work environment, reliable schedules, and opportunities for growth.

Qualifications

• No prior customer service experience required; training provided.
• Fluent English communication (verbal and written).
• High school diploma or equivalent is required.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer skills and typing.
• Reliability, punctuality and a strong work ethic.
• Patience and problem-solving skills for challenging situations.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Answer and respond to customer inquiries professionally.
• Provide accurate information about products, services and policies.
• Resolve issues promptly and escalate when needed.
• Maintain detailed records of customer interactions and transactions.
• Process customer requests, orders and complaints efficiently.
• Follow established protocols to ensure consistent service quality.
• Contribute to a positive team environment and support colleagues.
• Meet performance targets including call handling time and satisfaction.

Skills

Communication skills

Active listening

Customer service

Multitasking

Typing

Reliability

Punctuality

Problem-solving

Willingness to learn

Fluent English

Education

High school diploma or equivalent

Tools

MS Office

Job description

Alorica Teleservices, Inc. in Manila is seeking enthusiastic individuals for our Customer Service Account. You will be the first point of contact for clients, handling inquiries, resolving issues and providing support via phone and other channels.

No prior experience required; we provide comprehensive training. Join a team that emphasizes a positive work environment, reliable schedules, and opportunities for growth.