Phone Support Specialist & Brand Advocate

Alorica; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Alorica in the Philippines is seeking a customer service representative to handle inbound calls, answer questions, and resolve issues. You will document interactions and stay informed on programs and procedures to assist customers effectively.

The role emphasizes up-selling where appropriate, maintaining brand standards and delivering high-quality service to ensure customer satisfaction.

Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to stay motivated in a service environment
• Analytical thinker and problem solver
• Attention to detail and quality-oriented
• Excellent listening and interpersonal skills

Responsibilities

• Handle inbound customer calls and provide information
• Resolve inquiries promptly with accurate information
• Document and update records in required systems
• Understand programs, systems and procedures to perform tasks
• Generate fees and up-sell where possible
• Represent brand to uphold high standards

Skills

Customer service

Telephone support

Active listening

Communication skills

Education

High School Diploma

Tools

CRM software

PC proficiency

Job description

Alorica in the Philippines is seeking a customer service representative to handle inbound calls, answer questions, and resolve issues. You will document interactions and stay informed on programs and procedures to assist customers effectively.

The role emphasizes up-selling where appropriate, maintaining brand standards and delivering high-quality service to ensure customer satisfaction.