Start this April! Customer Service Representative - Premium Telco Account

Alorica; Makati; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Opportunities for career growth

HMO benefits

Paid time off and holidays

Team-building activities

Job summary

A leading customer service solutions provider in Makati is seeking a Telco Customer Service Representative to deliver exceptional service in the telecommunications industry. Responsibilities include handling inquiries, providing technical support, and processing orders. Applicants should have completed Senior High School and ideally have BPO experience. Competitive salary and various benefits are offered.

Qualifications

• Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum).
• BPO experience is a plus.
• Strong customer service orientation with the ability to provide exceptional, empathetic support.
• Proficient in English, written and verbal
• Familiarity with telecommunications products and services
• Comfortable in a fast-paced, target-driven environment
• Excellent problem-solving and critical thinking skills
• Team collaboration skills

Responsibilities

• Handling inbound customer inquiries via phone and digital channels.
• Providing technical support and troubleshooting for customer issues.
• Processing customer orders, requests, and complaints in a timely manner.
• Processing customer orders, requests, and complaints in a timely manner
• Escalating complex issues to the appropriate teams for resolution
• Maintaining accurate records and updating customer information in the system
• Adhering to quality standards and key performance indicators

Skills

Customer service orientation

Problem-solving

Team collaboration

Verbal communication in English

Written communication in English

Education

Completed Senior High School

Job description

About the role

ALORICA TELESERVICES, INC. is a leading provider of customer service solutions. As a Telco Customer Service Representative, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. This is a full-time role based in Makati City Metro Manila.

What you'll be doing

• Handling inbound customer inquiries via phone and digital channels
• Providing technical support and troubleshooting for customer issues
• Educating customers on product features and services
• Processing customer orders, requests, and complaints in a timely manner
• Escalating complex issues to the appropriate teams for resolution
• Maintaining accurate records and updating customer information in the system
• Adhering to quality standards and key performance indicators

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

Some of the benefits you can enjoy include:

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

About us

ALORICA TELESERVICES, INC. is a leading provider of customer service solutions, serving a diverse range of industries. With a focus on innovation and excellence, we have established a strong reputation for delivering exceptional customer experiences. Our team of dedicated professionals is passionate about making a difference and contributing to the success of our clients.

Apply now to become a Telco Customer Service Representative at ALORICA TELESERVICES, INC.

Recruitment Office Address:
5th floor Alphaland Southgate Tower Makati City

Landmark: MRT Magallanes Station

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• BPO experience is a plus
• Strong customer service orientation with the ability to provide exceptional, empathetic support
• Proficient in English, both written and verbal communication
• Familiarity with telecommunications products and services
• Comfortable working in a fast-paced, target-driven environment
• Excellent problem-solving and critical thinking skills
• Ability to work collaboratively in a team