Telco Customer Care Specialist — Growth & Bonuses

Recruitify_HR; Cagayan de Oro; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health benefits

Career advancement opportunities

Collaborative work environment

Team-building activities

Job summary

Talent Outsourcing Channel Solutions is seeking an enthusiastic Telco Customer Service Representative to join our team in Cagayan de Oro.

As a full-time member of the customer service department, you will handle inquiries via telephone, email, and chat, troubleshoot issues, and guide customers through our systems. The role requires a high school diploma, basic computer skills, and strong communication; fluency in English and the local language is preferred.

Qualifications

• High school diploma or equivalent.
• 6mos experience in a customer service or call centre preferred.
• Strong communication and interpersonal skills, with the ability to listen and respond effectively.
• Proficiency in using computer systems and software applications.
• Excellent problem-solving and decision-making abilities.
• Commitment to providing exceptional customer service.
• Fluency in English and the local language.

Responsibilities

• Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Provide accurate information about our products and services, and assist customers in navigating our systems.
• Maintain a positive and engaging attitude, ensuring a great customer experience.
• Document all customer interactions and follow up as needed.
• Adhere to established company policies, procedures, and quality standards.
• Continuously seek opportunities to improve customer satisfaction and streamline processes.

Skills

Strong communication

Interpersonal skills

Active listening

Computer literacy

Problem solving

Customer service mindset

English fluency

Local language fluency

Education

High school diploma

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions is seeking an enthusiastic Telco Customer Service Representative to join our team in Cagayan de Oro.

As a full-time member of the customer service department, you will handle inquiries via telephone, email, and chat, troubleshoot issues, and guide customers through our systems. The role requires a high school diploma, basic computer skills, and strong communication; fluency in English and the local language is preferred.