Multichannel Customer Support Specialist

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 223,000 - 446,000; Full time

Job summary

ALORICA TELESERVICES, INC. seeks a customer care specialist to handle inbound and outbound voice and non-voice communications in English or other languages as required.

You will use computerized systems to track, gather information, and troubleshoot to ensure a high-quality customer experience, while maintaining and updating records per prescribed formats. You will verify customer data, respond to queries, and resolve issues with prompt, accurate information.

Qualifications

• Handles inbound/outbound voice and non-voice support with high service quality.
• Maintains records and updates databases per prescribed formats.
• Demonstrates professionalism and confidentiality in calls.

Responsibilities

• Answers and initiates real-time inbound/outbound voice and non-voice services.
• Verifies and updates customer information and responds to queries.
• Documents records accurately and uses systems to close transactions.
• Escalates issues and provides feedback to management as needed.
• Maintains diplomacy with upset or escalated calls and adheres to procedures.

Skills

Excellent communication

Teamwork

Multitasking

Flexibility

Confidentiality

Interpersonal skills

Tools

Microsoft Office

Job description

ALORICA TELESERVICES, INC. seeks a customer care specialist to handle inbound and outbound voice and non-voice communications in English or other languages as required.

You will use computerized systems to track, gather information, and troubleshoot to ensure a high-quality customer experience, while maintaining and updating records per prescribed formats. You will verify customer data, respond to queries, and resolve issues with prompt, accurate information.