Telco CSR: Onsite, Flexible Shifts, Customer Care Pro

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 254,000 - 304,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a motivated Telco Customer Service Representative to assist customers with telecommunications services, account inquiries, billing concerns, and basic technical issues. This role requires a minimum of 3 months of call center experience and a willingness to be onsite, with shifting schedules including weekends and holidays.

You will handle inquiries, provide basic troubleshooting, explain features and procedures, and

Qualifications

• At least 3 months of call center experience; telco account experience is preferred.
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Must meet the required B2 English communication proficiency.
• Good verbal and written communication skills.
• Basic computer skills and the ability to navigate multiple systems.
• Strong problem-solving and customer service skills.
• Willing to work onsite, on shifting schedules, weekends, and holidays.
• Must be adaptable, professional, and customer-focused.

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls as required.
• Assist with telco account inquiries, billing questions, payment concerns, and service requests.
• Provide basic technical troubleshooting for connectivity and telecommunications issues.
• Explain service features, account details, and applicable procedures accurately.
• Resolve customer concerns efficiently and elevate complex issues when necessary.
• Document customer interactions and update account information accurately.
• Maintain customer confidentiality and follow company policies and quality standards.
• Meet performance targets for customer satisfaction, productivity, and service quality.

Skills

Call center experience

English proficiency

Customer service

Problem-solving

Verbal communication

Written communication

Basic computer skills

Onsite work readiness

Education

High School graduate (Old Curriculum) or Senior High School Graduate

Job description

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a motivated Telco Customer Service Representative to assist customers with telecommunications services, account inquiries, billing concerns, and basic technical issues. This role requires a minimum of 3 months of call center experience and a willingness to be onsite, with shifting schedules including weekends and holidays.

You will handle inquiries, provide basic troubleshooting, explain features and procedures, and