Telco Customer Care Specialist - Inbound/Outbound

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 210,000 - 330,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Metro Manila is seeking a customer service associate to assist customers with inquiries, account concerns, service requests, and basic troubleshooting via inbound and outbound calls.

The role requires strong communication, problem-solving, and a customer-focused attitude, with at least 3 months Telco experience and willingness to work onsite with shifting schedules.

Qualifications

• At least 3 months Telco experience.
• High School Graduate under the old curriculum or Senior High School Graduate.
• At least B2 English communication proficiency.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving and critical-thinking abilities.
• Comfortable handling customer concerns through phone support.
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.
• Able to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound calls for a Telecommunications account.
• Respond to customer inquiries regarding products, services, accounts, and concerns.
• Resolve customer issues professionally and efficiently.
• Process service requests, account updates, and other customer transactions.
• Provide accurate information about Telco products, plans, services, and policies.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Identify customer needs and recommend suitable solutions.
• Document customer interactions and transactions accurately.
• Follow established call-handling procedures and account guidelines.
• Escalate complex or unresolved concerns to the appropriate department.
• Maintain a professional and customer-focused approach throughout every interaction.
• Meet established productivity, quality, customer satisfaction, and performance targets.
• Protect customer information and follow data privacy and security procedures.
• Maintain accurate records and ensure proper documentation of customer concerns.

Skills

Telco experience

B2 English

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Critical thinking

Phone support

Onsite work

Shift work

Weekends & holidays

Fast-paced environment

Target-driven

Education

High School graduate

Senior High School graduate

Job description

Work Avenue and Business Solutions Incorporated in Metro Manila is seeking a customer service associate to assist customers with inquiries, account concerns, service requests, and basic troubleshooting via inbound and outbound calls.

The role requires strong communication, problem-solving, and a customer-focused attitude, with at least 3 months Telco experience and willingness to work onsite with shifting schedules.