Telco Chat Support Specialist (Onsite, QC)

communication_caldwell; Marikina; On-site; PHP 167,000 - 246,000; Full time

Job summary

Caldwell Communications in Quezon City is seeking to fill a telco account customer support role. You will assist customers via chat, resolve inquiries, and provide accurate information on plans, billing, and technical concerns.

The role emphasizes a customer-first approach, willingness to learn, and ability to work onsite with shifting schedules. Fresh graduates are welcome and training is provided.

Qualifications

• Strong written English for chat-based customer interactions.
• Customer-oriented attitude with willingness to learn.
• Able to adapt to shifting schedules and onsite work.

Responsibilities

• Respond to customer inquiries via chat/text and help resolve issues in a timely, professional manner.
• Provide accurate information about telco products, services, plans, or account details.
• Ensure excellent customer service and maintain high levels of satisfaction.
• Escalate complex problems to higher support levels when needed.
• Communicate clearly with both customers and internal teams.

Skills

English communication

Customer service

Written chat support

Education

High school diploma

ALS passer

Job description

Caldwell Communications in Quezon City is seeking to fill a telco account customer support role. You will assist customers via chat, resolve inquiries, and provide accurate information on plans, billing, and technical concerns.

The role emphasizes a customer-first approach, willingness to learn, and ability to work onsite with shifting schedules. Fresh graduates are welcome and training is provided.