Telco Account Support Specialist – Onsite & Paid Training

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Salary up to ₱26,000

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Telco Account. You will assist customers with mobile, internet, billing, and service requests, delivering accurate and friendly support.

No prior BPO experience is required; fresh graduates are welcome. The role is onsite with shifting schedules, paid training, and opportunities for career growth.

Qualifications

• High School or Senior High School graduate.
• College level or graduates welcome.
• No BPO or call center experience required.
• Fresh graduates and first-time applicants welcome.
• Good English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Customer service

Problem solving

English communication

Basic computer skills

Education

High School graduate

College level / graduates welcome

Job description

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Telco Account. You will assist customers with mobile, internet, billing, and service requests, delivering accurate and friendly support.

No prior BPO experience is required; fresh graduates are welcome. The role is onsite with shifting schedules, paid training, and opportunities for career growth.