Retail Customer Care Specialist — Onsite & Paid Training

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is seeking a Customer Service Representative for Retail accounts in Quezon City. This onsite role handles product inquiries, orders, deliveries, and related issues with a focus on accurate, professional support.

No prior BPO experience is required; fresh graduates are welcome. Paid training provided, with opportunities for career growth and performance-based bonuses.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist with product, order, and delivery concerns.
• Provide support for returns, refunds, and exchanges.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication

Basic computer skills

Willing to work onsite and shifting

Education

High School graduate

College level or graduates welcome

Job description

Caldwell Communications is seeking a Customer Service Representative for Retail accounts in Quezon City. This onsite role handles product inquiries, orders, deliveries, and related issues with a focus on accurate, professional support.

No prior BPO experience is required; fresh graduates are welcome. Paid training provided, with opportunities for career growth and performance-based bonuses.