Entry-Level Tech Support Specialist – Onsite

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Salary up to 26k

Bonuses

Paid training Day 1

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Technical Support account in Quezon City. This onsite, full-time role welcomes fresh graduates and career shifters, with paid training from Day 1 and no BPO experience required.

Responsibilities include assisting customers with tech concerns, basic troubleshooting, guiding through steps, and documenting interactions to maintain service quality and satisfaction.

Qualifications

• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

Skills

Good English

Basic computer skills

Willing to learn

Willing to work onsite

Job description

Caldwell Communications is hiring a Customer Service Representative for a Technical Support account in Quezon City. This onsite, full-time role welcomes fresh graduates and career shifters, with paid training from Day 1 and no BPO experience required.

Responsibilities include assisting customers with tech concerns, basic troubleshooting, guiding through steps, and documenting interactions to maintain service quality and satisfaction.