Technical Support Specialist - Onsite, Day 1 Training

Caldwell Communications; Valenzuela; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account. No BPO experience required; fresh graduates and career shifters are welcome.

Paid training from day 1 and opportunities to develop customer service and troubleshooting skills. This full-time onsite role offers a salary up to ₱26,000 monthly basic, with performance incentives and ongoing learning.

Qualifications

• High School or Senior High School graduate.
• College level or graduate is an advantage.
• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Job description

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account. No BPO experience required; fresh graduates and career shifters are welcome.

Paid training from day 1 and opportunities to develop customer service and troubleshooting skills. This full-time onsite role offers a salary up to ₱26,000 monthly basic, with performance incentives and ongoing learning.