Entry-Level Tech Support Specialist – Onsite QC

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid technical training

Career growth opportunities

Job summary

Caldwell Communications is seeking a Technical Support Representative to assist customers with technical and service concerns onsite in Quezon City. No prior BPO experience is required; training is paid from Day 1 and English communication is essential.

The role offers growth opportunities and a competitive starting salary up to ₱26,000 per month. You will troubleshoot basic software and hardware issues, document resolutions, and ensure quality targets are met while working in rotating shifts.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance.
• Document issues and resolutions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer skills

Troubleshooting

Problem solving

Willing to shift

Education

High School or Senior High School graduate

Job description

Caldwell Communications is seeking a Technical Support Representative to assist customers with technical and service concerns onsite in Quezon City. No prior BPO experience is required; training is paid from Day 1 and English communication is essential.

The role offers growth opportunities and a competitive starting salary up to ₱26,000 per month. You will troubleshoot basic software and hardware issues, document resolutions, and ensure quality targets are met while working in rotating shifts.