Technical Support Associate - Onsite | No BPO Experience

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications in Quezon City invites applications for a Customer Service Representative – Technical Support. This onsite role handles a Technical Support account, with a monthly salary up to ₱26,000 and paid training from Day 1.

No BPO experience is required; fresh graduates and career shifters are welcome. You will assist customers with technical concerns, provide basic troubleshooting, and document interactions while working on shifting schedules.

Qualifications

• High School or Senior High School graduate; college level is an advantage.
• No BPO or call center experience required; fresh graduates welcome.
• Good English communication skills and basic computer skills.
• Willing to learn technical processes and work onsite.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

Good English communication

Basic computer skills

Willing to learn technical processes

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduate is an advantage

Job description

Caldwell Communications in Quezon City invites applications for a Customer Service Representative – Technical Support. This onsite role handles a Technical Support account, with a monthly salary up to ₱26,000 and paid training from Day 1.

No BPO experience is required; fresh graduates and career shifters are welcome. You will assist customers with technical concerns, provide basic troubleshooting, and document interactions while working on shifting schedules.