Telco Support & Billing Associate – Onsite, Paid Training
Caldwell Communications
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Caldwell Communications is hiring a Customer Service Representative for a Telco Account in Quezon City. Onsite work with a monthly basic salary of up to ₱26,000 and full-time hours. Fresh graduates and those with no BPO experience are welcome.
Trainings are provided to help you handle billing, account updates, and service inquiries, with shifting schedules that include weekends. Grow your career in a customer service role with a telecom focus.
Qualifications
- High School or Senior High School graduate.
- College level or graduates welcome.
- No BPO or call center experience required.
- Fresh graduates welcome.
- Good English communication skills.
- Strong customer service and problem-solving skills.
- Basic computer skills.
- Willing to work onsite and on shifting schedules.
Responsibilities
- Handle customer inquiries for the Telco Account.
- Assist with billing, account, and service concerns.
- Provide information on mobile, internet, and broadband plans.
- Troubleshoot basic connectivity issues.
- Assist with plan changes and service requests.
- Resolve customer concerns professionally.
- Document customer interactions.
- Meet quality and customer satisfaction targets.
Skills
Education
Job description
Caldwell Communications is hiring a Customer Service Representative for a Telco Account in Quezon City. Onsite work with a monthly basic salary of up to ₱26,000 and full-time hours. Fresh graduates and those with no BPO experience are welcome.
Trainings are provided to help you handle billing, account updates, and service inquiries, with shifting schedules that include weekends. Grow your career in a customer service role with a telecom focus.
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