Onsite Tech Support Specialist — Paid Training

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Bonuses

Upskilling

Career growth

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience required.

You will handle technical inquiries, perform basic troubleshooting, and document interactions with accuracy under day-to-day guidance. Paid training starts day one, with opportunities to grow in customer service and technical support.

Qualifications

• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.
• Fresh graduates and career shifters are welcome.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

Customer service

Technical troubleshooting

English communication

Basic computer skills

Education

High School graduate

College level or graduate

Job description

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience required.

You will handle technical inquiries, perform basic troubleshooting, and document interactions with accuracy under day-to-day guidance. Paid training starts day one, with opportunities to grow in customer service and technical support.