Technical Support Specialist — Troubleshooting & Customer Care

Recruitify_HR; Philippines; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

13th Month Pay

Government Benefits

Paid training

Career growth

Mentorship

Job summary

Telesys in Manila is seeking a Technical Support Representative to deliver technical assistance and customer support in a fast-paced BPO environment. You will diagnose and resolve issues, answer product questions, and ensure a positive customer experience.

The role offers paid training, performance incentives, a clear path for career growth, and a supportive, team‑oriented culture. Join us for long‑term opportunities with competitive compensation.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Telesys in Manila is seeking a Technical Support Representative to deliver technical assistance and customer support in a fast-paced BPO environment. You will diagnose and resolve issues, answer product questions, and ensure a positive customer experience.

The role offers paid training, performance incentives, a clear path for career growth, and a supportive, team‑oriented culture. Join us for long‑term opportunities with competitive compensation.