Tech Support Specialist - Customer Solutions

Our Home; Taguig; On-site; PHP 223,000 - 446,000; Full time

Job summary

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions.

The role requires documenting interactions, escalating complex problems when needed, and delivering professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions.

The role requires documenting interactions, escalating complex problems when needed, and delivering professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.