Technical Customer Support Specialist — Troubleshooting

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading communications consultancy in Metro Manila is seeking Technical Customer Service Representatives to assist clients with technical issues via phone, chat, and email. Ideal candidates should have a high school diploma, strong problem-solving skills, and be customer-focused. The role offers competitive pay, performance incentives, and professional growth in a supportive team environment. Shifts may include nights, weekends, and holidays, with technical training provided.

Qualifications

• Graduated from High School or Senior High School; college degree is preferred.
• Strong communication skills in English to assist customers effectively.
• Ability to analyze and solve customer issues in a timely manner.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer-focused

Analytical

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A leading communications consultancy in Metro Manila is seeking Technical Customer Service Representatives to assist clients with technical issues via phone, chat, and email. Ideal candidates should have a high school diploma, strong problem-solving skills, and be customer-focused. The role offers competitive pay, performance incentives, and professional growth in a supportive team environment. Shifts may include nights, weekends, and holidays, with technical training provided.