Technical Support Trainee - Paid Training, No Experience

Recruitify_HR; Taguig; On-site; PHP 181,000 - 301,000; Full time

Benefits offered by this job

Paid training

Performance incentives

13th Month Pay

Government-mandated benefits

Career development opportunities

Supportive team environment

Job summary

Telesys is hiring for a Technical Support Representative in Manila. No prior BPO or tech support experience required; you will receive paid training and hands-on coaching to learn troubleshooting and customer service skills.

You will handle device, software, connectivity, and account issues, documenting problems and guiding customers through step-by-step solutions while meeting quality and productivity targets.

Qualifications

• Fresh graduates and career shifters welcome.
• Good English communication skills.
• Basic computer knowledge.
• Willing to work onsite in Malate, Manila.
• Willing to work shifting schedules.

Responsibilities

• Troubleshoot device, software, connectivity, and account issues.
• Document technical issues and steps taken during troubleshooting.
• Provide accurate solutions and guidance to customers.
• Follow standard troubleshooting procedures and escalate complex concerns when needed.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English communication

Problem solving

Analytical skills

Basic computer skills

Willingness to learn

Education

High School graduate

Senior High School graduate

College graduate

College undergraduates welcome

Job description

Telesys is hiring for a Technical Support Representative in Manila. No prior BPO or tech support experience required; you will receive paid training and hands-on coaching to learn troubleshooting and customer service skills.

You will handle device, software, connectivity, and account issues, documenting problems and guiding customers through step-by-step solutions while meeting quality and productivity targets.