Customer Experience & Tech Support Specialist

Teleperformance; Antipolo; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to join a dynamic, multi-cultural team. You will handle customer inquiries via calls and email, deliver practical solutions, and strive to resolve issues on the first contact.

Ideal candidates are Filipino or equivalent, fluent in English, with strong problem-solving skills and the ability to work in varied shifts; training and growth opportunities are provided in a collaborative

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

English communication

Windows OS

Customer service

Problem solving

Shift flexibility

Organization & prioritization

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to join a dynamic, multi-cultural team. You will handle customer inquiries via calls and email, deliver practical solutions, and strive to resolve issues on the first contact.

Ideal candidates are Filipino or equivalent, fluent in English, with strong problem-solving skills and the ability to work in varied shifts; training and growth opportunities are provided in a collaborative