Customer Experience Specialist

Teleperformance; Antipolo; On-site; PHP 167,000 - 279,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inquiries and provide solutions that create excellent customer experiences.

You will work in a highly collaborative environment with diverse cultures and opportunities to grow your career. Strong English communication, problem solving, and the ability to handle confidential information are essential.

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Skills

English communication

Problem solving

Shifts availability

Windows OS

Organization

Collaboration

Emotional intelligence

Open-mindedness

Critical thinking

Solution orientation

Entrepreneurship

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inquiries and provide solutions that create excellent customer experiences.

You will work in a highly collaborative environment with diverse cultures and opportunities to grow your career. Strong English communication, problem solving, and the ability to handle confidential information are essential.