Customer Service & Tech Support Specialist — Growth Path

Teleperformance; Antipolo; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to join our team in Antipolo. You will handle customer inquiries via inbound calls and email, provide solutions, and contribute to positive experiences through active listening and professional communication.

The role emphasizes confidentiality, first-call resolution, and collaboration across cultures.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

Customer Service

English Proficiency

Problem Solving

Communication

Shift Flexibility

Windows OS

Education

High School Diploma or equivalent

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to join our team in Antipolo. You will handle customer inquiries via inbound calls and email, provide solutions, and contribute to positive experiences through active listening and professional communication.

The role emphasizes confidentiality, first-call resolution, and collaboration across cultures.