Technical Support Specialist: Troubleshoot & Help Customers

RSD Human Resource Management Consultancy; Davao del Sur; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

HMO and benefits on Day 1

Paid training

Career growth opportunities

Supportive work environment

Job summary

A recruitment consultancy in the Philippines is looking for a Technical Support Representative to provide excellent technical assistance. You will handle inbound calls, diagnose issues, and guide customers through solutions. The ideal candidate should have good communication skills and a basic knowledge of technical systems, with or without prior BPO experience. This role offers a competitive salary, HMO benefits from Day 1, and career growth opportunities in a supportive work environment.

Qualifications

• Basic knowledge of computers, mobile devices, or technical systems.
• With or without BPO experience (experience is an advantage).
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound calls, chats, or emails regarding technical issues.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems.
• Accurately document customer interactions and resolutions.

Skills

Problem-solving skills

Customer-focused mindset

Good communication skills in English

Ability to explain technical concepts clearly

Team player

Education

High School Graduate or College Level/Graduate

Job description

A recruitment consultancy in the Philippines is looking for a Technical Support Representative to provide excellent technical assistance. You will handle inbound calls, diagnose issues, and guide customers through solutions. The ideal candidate should have good communication skills and a basic knowledge of technical systems, with or without prior BPO experience. This role offers a competitive salary, HMO benefits from Day 1, and career growth opportunities in a supportive work environment.