CSR - Technical Support Representative | Paid Training

Recruitify_HR; Philippines; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

13th Month Pay

Government Benefits

Paid training

Career growth

Mentorship

Job summary

Telesys in Manila is seeking a Technical Support Representative to deliver technical assistance and customer support in a fast-paced BPO environment. You will diagnose and resolve issues, answer product questions, and ensure a positive customer experience.

The role offers paid training, performance incentives, a clear path for career growth, and a supportive, team‑oriented culture. Join us for long‑term opportunities with competitive compensation.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Competitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and technical development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits
• Supportive Workplace Culture
• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long‑term career development
• Inclusive workplace that supports learning and growth

Job Description

Telesys is currently hiring Technical Support Representatives (TSRs) to provide technical assistance and customer support in a fast-paced BPO environment. In this role, you'll help customers diagnose and resolve technical issues, answer product-related questions, troubleshoot devices and services, and deliver a positive customer experience.

This opportunity is ideal for applicants looking for Technical Support Representative jobs, TSR jobs in Manila, call center hiring, IT support careers, and long‑term opportunities with competitive compensation and paid training.

Key Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.