Technical Support Specialist

Talent Outsourcing Channel (TORCH) Solutions; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Job summary

A leading outsourcing company in the Philippines is looking for a Technical Support Specialist. The role involves providing assistance for software and hardware issues and requires 1-3 years of experience in technical support. Ideal candidates should possess proficiency in SaaS applications and excellent communication skills. The position offers a flexible schedule with potential for remote work.

Qualifications

• 1-3 years of technical support experience preferred.
• 1-3 years of technical support experience preferred.
• Proficiency in SaaS applications and excellent English communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Flexible schedule with potential for remote work.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to software and hardware.
• Diagnose and troubleshoot technical problems via phone, email, and chat.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with team members to enhance customer service and improve product functionality.
• Stay updated with the latest technology trends and product updates.

Skills

SaaS applications

Excellent English communication skills

Strong problem-solving abilities

Patience

Customer-focused attitude

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to software and hardware.
• Diagnose and troubleshoot technical problems via phone, email, and chat.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with team members to enhance customer service and improve product functionality.
• Stay updated with the latest technology trends and product updates.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: 1-3 years of technical support experience preferred.
• Skills and Competencies: Proficiency in SaaS applications, excellent English communication skills.
• Responsibilities and Duties: Provide help to customers, troubleshoot issues, and resolve technical queries.
• Working Conditions: Flexible schedule with potential for remote work.
• Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude.