Technical Support Reperesentative

Metacom Careers; Taguig; On-site; PHP 223,200 - 468,720; Full time

Job summary

Metacom Careers in Taguig, Philippines is seeking a technical support specialist to assist customers via phone, email, and chat, diagnose issues with software and hardware, and document interactions in the ticketing system.

The role requires strong communication, comfort with SaaS apps, and the ability to handle multiple tickets while delivering high customer satisfaction in a fast-paced environment.

Qualifications

• Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.
• Experience Level: 13 years of relevant technical support experience.
• Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.

Responsibilities

• Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.

Skills

Excellent communication

SQL

SaaS familiarity

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Description

• Provide technical support to customers via various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software applications and hardware.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Description

• Provide technical support to customers via various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software applications and hardware.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.
• Experience Level: 13 years of relevant technical support experience.
• Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.