Technical Support Representative

Miranda HR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading support service provider in Quezon City is seeking a Technical Support Representative to provide customer support through various channels. The role requires excellent communication skills and a high school diploma, with responsibilities including troubleshooting issues and implementing products. This position is ideal for individuals with strong technical abilities looking to start their career in tech support.

Qualifications

• Strong technical support and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalate unresolved issues to higher-level support.

Skills

Technical support

Troubleshooting

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalate unresolved issues to higher-level support.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong technical support and troubleshooting abilities.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work independently and in a team environment.