Technical Support Representative

Metacom Careers; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Technical Support Specialist to provide high-quality assistance to customers via phone, email, and chat, resolving software and hardware issues. You will document interactions in the CRM, collaborate with product and engineering teams to address feedback, and conduct training sessions to help customers maximize product usage.

The ideal candidate has a Bachelor's degree, around two years in tech support, strong English, public speaking, teamwork,

Qualifications

• Bachelor's degree in a relevant field.
• 2 years of experience in a technical support role.
• Proficiency in English language.
• Strong public speaking abilities.
• Customer relationship management expertise.

Responsibilities

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Maintain detailed records of customer interactions and issues in the CRM system.
• Collaborate with cross-functional teams to enhance product features based on customer feedback.
• Conduct training sessions and workshops for customers on product usage and best practices.

Skills

Public speaking

Teamwork

Customer relationship management

English proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

Description

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Maintain detailed records of customer interactions and issues in the CRM system.
• Collaborate with cross-functional teams to enhance product features based on customer feedback.
• Conduct training sessions and workshops for customers on product usage and best practices.

Description

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Maintain detailed records of customer interactions and issues in the CRM system.
• Collaborate with cross-functional teams to enhance product features based on customer feedback.
• Conduct training sessions and workshops for customers on product usage and best practices.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 02 years of experience in a technical support role.
• Skills and Competencies: Proficiency in English Language, strong public speaking abilities, teamwork skills, and customer relationship management expertise.
• Responsibilities and Duties: Capable of handling customer inquiries and escalations effectively.
• Qualities and Traits: Excellent communication, problem-solving skills, and a customer-focused attitude.