Sales Technical Support

Metacom Careers; Makati; On-site; PHP 279,000 - 446,400; Full time

Job summary

Metacom Careers in Makati, Philippines is seeking a Technical Support / Sales Support professional with about two years of relevant experience. The role involves assisting customers with product features, collaborating with sales teams to tailor solutions, and delivering technical presentations and trainings.

You will also help prepare proposals and document client interactions for continuous improvement, contributing to customer success and revenue growth.

Qualifications

• Bachelor's degree in Business, Engineering, or IT.
• 2 years of experience in technical or sales support.
• Strong communication and interpersonal skills.
• Basic technical knowledge of company products.
• Strong problem-solving and customer‑oriented mindset.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide technical support and assistance to customers regarding product features and functionality.
• Collaborate with sales teams to understand customer needs and provide suitable solutions.
• Assist in the preparation and delivery of technical presentations and proposals.
• Conduct product training sessions for clients to ensure proper usage and benefits.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication

Interpersonal skills

Basic product knowledge

Education

Bachelor's degree in Business, Engineering or IT

Job description

Responsibilities

• Provide technical support and assistance to customers regarding product features and functionality.
• Collaborate with sales teams to understand customer needs and provide suitable solutions.
• Assist in the preparation and delivery of technical presentations and proposals.
• Conduct product training sessions for clients to ensure proper usage and benefits.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field such as Business, Engineering, or Information Technology.
• Experience Level: 02 years of experience in a technical support or sales support role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic technical knowledge of company products.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Qualities and Traits: Ability to work collaboratively in a team environment.