Sales Technical Support

Avasia Information Systems Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider in Metro Manila seeks a Technical Support Specialist to provide support to sales teams and customers. The role involves troubleshooting hardware and software issues, communicating effectively to understand client needs, and collaborating with engineering teams. Required qualifications include a Bachelor's degree in a relevant field and 1-3 years of technical support experience. Strong communication, troubleshooting, and analytical skills are essential. The company offers a dynamic work environment with growth opportunities.

Qualifications

• 1-3 years of experience in technical support or a related field.
• Ability to effectively assist with customer inquiries and provide timely resolutions.
• Detail-oriented and proactive in problem-solving.

Responsibilities

• Provide technical support to sales teams and customers on product specifications and features.
• Assist in troubleshooting and resolving hardware and software issues.
• Communicate effectively with clients to understand their technical needs.

Skills

Strong communication skills

Computer literate

Technical troubleshooting abilities

Analytical skills

Education

Bachelor's degree in Computer Science, Engineering, or Information Technology

Job description

Description

• Provide technical support to sales teams and customers on product specifications and features.
• Assist in troubleshooting and resolving hardware and software issues related to products.
• Communicate effectively with clients to understand their technical needs and provide solutions.
• Collaborate with engineering and production teams to relay customer feedback and improve product offerings.
• Maintain documentation of technical issues and resolutions to improve future support efforts.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field such as Computer Science, Engineering, or Information Technology.
• Experience Level: 1-3 years of experience in technical support or a related field.
• Skills and Competencies: Strong communication skills, computer literate, technical troubleshooting abilities, and analytical skills.
• Responsibilities and Duties: Ability to effectively assist with customer inquiries and provide timely resolutions.
• Qualities and Traits: Detail-oriented, customer-focused, and proactive in problem-solving.