Technical support Callcenter Position

Metacom Careers; Quezon City; On-site; PHP 223,200 - 390,600; Full time

Job summary

Metacom Careers is seeking a customer-focused technical support specialist in a call center environment in the Philippines. You will handle inquiries via phone, email, and chat, troubleshoot software and hardware issues, and guide customers through solutions with patience and clarity.

No prior experience is required, though internships or coursework in technical support are a plus. Strong communication and empathy help you succeed in varied shifts.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• No prior experience required; internships or coursework in technical support are a plus.
• Strong communication skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Skills

Strong communication

Explain technical concepts

Education

Bachelor's degree in relevant field

Job description

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: No previous experience required; however, internships or coursework in technical support are a plus.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Qualities and Traits: Patience, empathy, and a customer‑centric approach.
• Working Conditions: Call center environment with potential for varied shifts.