Technical Support Representative

Work-1 Manpower Recruitment Services; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A manpower recruitment agency is looking for technical support staff to assist customers with software and hardware issues. The role involves diagnosing problems, guiding users through solutions, and documenting interactions in a ticketing system. Candidates should have a high school diploma and possess strong communication skills. This entry-level position is perfect for those with a customer-oriented approach and a problem-solving mindset. The work location is in Mandaluyong, Metro Manila.

Qualifications

• 0-2 years of experience in technical support.
• Strong verbal and written communication skills are required.
• Ability to troubleshoot basic technical problems is essential.

Responsibilities

• Provide technical assistance and support to customers experiencing issues.
• Diagnose problems and guide users through solutions.
• Document customer interactions in a ticketing system.

Skills

Strong verbal and written communication skills

Ability to troubleshoot basic technical problems

Customer-oriented mindset

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide technical assistance and support to customers experiencing issues with software and hardware.
• Diagnose problems and guide users through step-by-step solutions.
• Document customer interactions and technical issues in a ticketing system.
• Collaborate with the technical team to resolve complex issues.
• Conduct follow-up calls to ensure customer satisfaction with resolved issues.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong verbal and written communication skills.
• Responsibilities and Duties: Ability to troubleshoot basic technical problems.
• Qualities and Traits: Customer-oriented with a problem-solving mindset.