Technical Support Representative

GS1 Philippines; Pasig; On-site; PHP 335,000 - 603,000; Full time

Job summary

A leading support services company in the Philippines is seeking a Technical Support Specialist to provide assistance and support for customer queries. The ideal candidate will have a Bachelor’s degree, 1-3 years of experience, and proficiency in Customer Relationship Management. Strong problem-solving skills and effective communication are essential. This role includes collaboration with technical teams and may involve remote work options.

Qualifications

• 1-3 years of relevant experience in technical support.
• Strong problem-solving skills, empathy, and attention to detail.
• Proficient in Customer Relationship Management, excellent English language skills, and strong public speaking abilities.
• Office environment with potential remote work options.
• Strong problem-solving, empathy, attention to detail and effective communication.

Responsibilities

• Provide technical assistance for incoming queries.
• Document and track issues using ticketing systems.
• Collaborate with the technical team to resolve complex problems.
• Maintain a high level of customer satisfaction.
• Collaborate with the technical team to resolve complex problems.

Skills

Customer Relationship Management

English language skills

Public speaking

Education

Bachelor’s degree in a related field

Job description

Responsibilities

• Provide technical assistance and support for incoming queries.
• Document and track issues using ticketing systems.
• Guide customers through problem-solving processes.
• Maintain a high level of customer satisfaction.
• Collaborate with the technical team to resolve complex problems.

Qualifications

• Educational Qualifications: Bachelor’s degree in a related field.
• Experience Level: 1-3 years of relevant experience in technical support.
• Skills and Competencies: Proficient in Customer Relationship Management, excellent English language skills, and strong public speaking abilities.
• Working Conditions: Office environment with potential remote work options.
• Qualities and Traits: Strong problem-solving skills, empathy, attention to detail, and effective communication.