Technical Support Representative

Miranda HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR firm in Metro Manila is seeking a Technical Support Representative to provide assistance to customers via phone, email, and chat. The ideal candidate has a High School Diploma and 0-2 years of technical support experience. Key responsibilities include diagnosing issues, educating customers on product features, and documenting unresolved problems. This role offers the opportunity to develop strong communication and interpersonal skills in a supportive team environment.

Qualifications

• 0–2 years of experience in technical support.
• Strong technical support and troubleshooting abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalate unresolved issues to higher-level support.

Skills

Technical support skills

Troubleshooting abilities

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalated unresolved issues to higher-level support.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong technical support and troubleshooting abilities.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work independently and in a team environment.