Technical support Callcenter Position

Metacom Careers; Mandaluyong; On-site; PHP 200,880 - 312,480; Full time

Job summary

Metacom Careers in the Philippines is seeking an entry-level Technical Support Specialist to provide timely assistance to customers via phone, email, and chat, and to help resolve hardware and software issues.

The role emphasizes clear communication, patient guidance through steps, and documenting interactions. Internships or coursework in technical support are a plus, and shifts in a call-center environment are expected.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Internships or coursework in technical support are a plus.
• Strong communication skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Skills

Communication skills

Education

Bachelor's degree

Job description

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: No previous experience required; however, internships or coursework in technical support are a plus.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Qualities and Traits: Patience, empathy, and a customer‑centric approach.
• Working Conditions: Call center environment with potential for varied shifts.